Service Training

A service advisor acts as a liaison between your service technicians and customers at a car dealership to help customers identify problems with their car and provide accurate car repair descriptions to the repair technicians. Service advisors are also responsible for listening to customer requests, greeting clients, estimating repair costs, scheduling service appointments, test driving vehicles, verifying insurance coverage, and conducting inspections. They are basically in charge of most of the customer handling, so one mistake and the customer will be out the door. The College of Automotive Management offers a Certified Service Advisor Training Program, which is the ultimate online value-based selling system costing $995. Our Service Advisor Training Program is designed to equip a service advisor with all the skills needed to deliver ace customer service and expand sales opportunities.

Service Advisor Sales And Process Training