"Professional Desking/Negotiating is Excellent. It was a great idea and by providing this course, it has helped me to negotiate and close deals better and have fun doing it. I have learned to be friendly with my customers and show that I am actually on their side and will do everything in my power to earn their business. Overcoming objections and how to appraise their trade and working out the numbers in a friendly manner is very important and also the fact that I just present numbers whether from the customer to the desk or vice versa. Even if I couldn't close a deal, I learned that the customer should leave the dealership on a good note and ask for future business. The most important factor to me was accepting the fact that I must show a happy face and be non-confrontational and always be on the customer's side."
Khosrow Amirmonazah, Professional Salesperson